FAQ

Frequently Asked Questions

How long does delivery take, and how much does it cost?
Standard shipping (Australia-wide): 7–14 business days (FREE).
Express shipping: 4–8 business days (this is a paid option available for selection at checkout).
Currently, we ship within Australia only, but international delivery will be available soon.

How can I track my order?
Once your order ships, you will receive an email confirmation with your tracking number and a direct link to the courier's website to follow its journey.

What is your return or exchange policy?
We accept returns within 30 days of delivery. The item must be unused, unwashed, and in its original packaging. Please see our full Refund Policy page for details on exchanges.

How do I choose the right size?
We recommend checking the **Size Guide** provided on each product page, as sizing may vary slightly between products. If you have any specific questions, please contact our support team.

What if my item arrives damaged?
In the rare event that your item arrives damaged, please email us a photo of the damage and your order number within 48 hours of delivery — we’ll immediately arrange for a replacement or a full refund.

How can I contact support?
You can reach us anytime at wildpowered.official@gmail.com or via Instagram DM (@wildpowered.official).

Is it safe to shop here?
Absolutely — your safety is our priority. All payments are processed securely via trusted industry leaders like Shopify Payments, Stripe, or PayPal. We do not store your credit card information.

Do you ship internationally?
Currently, we ship within Australia only, but international delivery will be available soon.